Refund policy
We want every bouquet to arrive in the condition you expect. If something is wrong, please tell us within 48 hours of delivery.
Quality guarantee
If your flowers arrive damaged, wilted or significantly different from what was ordered, contact us within 48 hours of delivery with a photo. We'll either replace the bouquet or refund you in full.
Cancellations
Orders can be cancelled and fully refunded up to 24 hours before the delivery date. Within 24 hours, we may have already cut and conditioned stems for your order — partial refunds may apply.
Failed delivery
If we attempt delivery and there is no safe place to leave the bouquet, we'll contact you to arrange redelivery. If we are unable to deliver after a second attempt, the order is non-refundable.
How to contact us
Email hello@theflowerhouseibstock.com with your order number. If your flowers arrive damaged, please send clear photos within 48 hours of delivery, either by email or WhatsApp. We respond within one working day.